New upgrade! Big Logistics, Big Customers, Big Services!

In order to assist branches in better serving large customers, meet the personalized and customized logistics needs of more enterprises, large e-commerce and other high-quality customers, as well as a wider market, the headquarters has recently formed a large customer team and launched a major customer service.

The key account team will rely on the resources of the headquarters to customize better, safer and more reliable logistics solutions for high-quality key customers through service upgrades, security upgrades, and policy upgrades, together with the branches.

Big customer, big service

Key customer service mainly targets listed companies, well-known enterprises, and super customers with an average monthly shipment volume of over 1000 tons.

This type of customer has stricter control over logistics costs and higher requirements for service quality, requiring more excellent logistics enterprises to undertake. Anneng has created specialized solutions for major clients in response to this demand.

In terms of policy delivery, on the one hand, Anneng will tailor more competitive favorable policies, on the other hand, it will ensure the inertia and stability of the policies, provide a fulcrum for the network to attract high-quality customers, and promote a stable and long-term good cooperative relationship.

In terms of service quality, which is particularly valued by major customers, a comprehensive consideration has also been made. Key customers will be included in the company's VIP customer pool, from product identification and other details to sales and after-sales, to enhance awareness and take proactive actions, all of which will be guaranteed by VIP. Operations and customer service departments will also establish a green channel to provide maximum support and quick response.

Big platform, big support

In business cooperation, having excellent qualifications, a strong brand, and strong strength are the basic threshold for high-quality large customers to choose suppliers.

To this end, in the process of customer development and contract signing, the headquarters will provide qualification support and contract guarantee to the powerful branches. The headquarters takes customer needs as the starting point, conducts business negotiations directly with major customers, signs transportation contracts, supports branches, solves pain points, enhances mutual trust, upgrades guarantees, and empowers branches with the support of the Anneng platform, eliminating worries for major customers.

In addition to providing support in terms of qualifications, the company will also provide financial demand solutions for branches, establish specialized major customer service loan channels, and customize financial empowerment products to add business confidence and development momentum to branches.

Realizing the value of Anneng by continuously meeting customer needs is a common pursuit of both branches and platforms. Let's work together to push the Anneng brand into a larger market and provide more accurate services to higher-level customers.